Customer Care Statement
We want you to peruse this web site with absolute peace of
With that in mind I wish to point out some facts...
It is our promise to you that any details we collect from you remain in the
We do not collect information for third parties in any way whatsoever,
and feel your right to privacy must be maintained at all times.
A note about cookies....
At Rebel Software we pride ourselves with providing the highest level of customer
We will always respond to your service queries within the shortest possible
time, Usually within 24 hours.
This applies to both paying and non paying customers.
All we request from you is detailed explanation of your problem(s), the more
detail provided by you, the more likely your concern will be dealt with in the
first e-mail correspondence.
I would like to point out that we are located in Australia, and this means
some delays will be inevitable, purely due to time zone differences.
While many of you are partying, we are trying to sleep.
So please keep the noise down.
We will endeavor at all times to ensure that you get what you pay for, or in
the case of the free software and opponent what you don't pay for.
To this end we do not limit the number of times you can access this server or
any of our mirror servers to download or re-download any software, which may
be lost or corrupted.
Loss of Access Codes
Should you lose your access codes or they fail to function for any reason,
we will replace them under our terms of service as stated above.
The only limitation to this statement is if you obtained the Access Codes by
deception - fair is fair.
When you download some software from this location, It will open a registration
page asking for some private information
I.e.: Name, date of birth, etc...
This information is used within the software to personalise it, No information
is sent to our web site or any other web site, you can rest assured that the
information is private. And does not leave your computer.
Software obtained from this site is Guaranteed
Virus Free, Unfortunately not all software is, several people
have complained that they get a virus message after downloading our software.
In EVERY case it appears they also downloaded another piece of software from
another site at the same time, and mistakenly confused that software with ours.
link takes you to information about that software and how to remove it